Refund policy


Palais De Mayola – Return & Refund Policy

Returns

We want you to love your purchase. If you’re not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition
  • All tags must still be attached
  • Item must be returned in its original packaging

We reserve the right to refuse returns that do not meet these conditions.


Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items
  • Limited drops / exclusive releases
  • Underwear or intimate wear (for hygiene reasons)
  • Custom or made-to-order pieces


Exchanges

We currently offer exchanges for:

  • Incorrect sizes
  • Faulty or damaged items

If you need a different size, contact us within 7 days of delivery and we’ll arrange the exchange (subject to stock availability).


Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will cover return shipping costs and offer a replacement or full refund.


Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing

Shipping costs are non-refundable, unless the item is faulty or incorrect.