Shipping policy

Palais De Mayola – Shipping Policy

“Precision in every detail. Delivered with intention.”


1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 5PM (GMT) will be processed the next business day
  • During limited drops or high-demand periods, processing times may be slightly longer

Once your order is shipped, you will receive a confirmation email with tracking details.


2. UK Shipping

We ship across the United Kingdom with the following options:

  • Standard Delivery: 2–4 business days
  • Express Delivery: 1–2 business days

Shipping costs are calculated at checkout.


3. International Shipping

We ship worldwide.

  • Europe: 3–7 business days
  • Rest of World: 5–10 business days

Please note:

  • Shipping times are estimates and may vary depending on location
  • Customs processing may cause delays outside our control


4. Duties & Taxes

For international orders:

  • You may be required to pay customs duties or import taxes
  • These charges are set by your country and are the customer’s responsibility

Palais De Mayola is not responsible for any additional fees incurred during customs clearance.


5. Tracking Your Order

Once shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear.


6. Shipping Delays

While we aim to deliver within estimated timeframes, delays may occur due to:

  • Courier issues
  • Customs clearance
  • High demand periods
  • Weather or unforeseen circumstances

We are not liable for delays once the order has been dispatched.


7. Lost or Stolen Packages

Palais De Mayola is not responsible for:

  • Lost or stolen packages marked as delivered

If this occurs:

  • Please contact the courier directly
  • Ensure your shipping address is correct at checkout


8. Incorrect Address

If you provide an incorrect or incomplete address:

  • We are not responsible for failed delivery
  • Additional shipping fees may apply to resend your order


9. Split Shipments

In some cases, your order may be shipped in multiple packages depending on stock availability.

You will receive separate tracking details if this occurs.


10. Contact

For any shipping-related questions, contact us at:
[your brand email here]


Optional Brand Upgrade (Recommended)

If you want a more exclusive luxury feel, add this line under processing:

“Each order is carefully prepared as part of the Palais experience — not rushed, but refined.”